Cancellation & Refund Policy
Cancellation & Refund Policy
Last updated: September 2026
This Cancellation & Refund Policy applies to accommodation reservations made directly with MYDRAPART S.R.L., including reservations made through our website or directly with our reservations team.
For reservations made through third-party booking platforms such as Airbnb, Booking.com or VRBO, the cancellation and refund conditions displayed on the relevant platform at the time of booking apply.
By confirming a direct reservation and making the required payment, the guest acknowledges and accepts this Cancellation & Refund Policy.
1. Direct Booking Confirmation
A direct reservation is considered confirmed once MYDRAPART has received the required deposit or full payment and the guest has received confirmation of the reservation.
Unless otherwise stated in the individual offer or invoice, MYDRAPART may require an advance payment to secure the accommodation and selected dates.
Any remaining balance must be paid according to the payment conditions stated in the reservation confirmation or invoice.
2. Free Cancellation — 30 Days or More Before Arrival
If a direct reservation is cancelled 30 days or more before the scheduled check-in date, the guest is entitled to a refund of the refundable accommodation amount paid.
Any non-refundable payment-processing, banking or transaction fees already incurred may be deducted from the refund where applicable.
3. Cancellation 14–29 Days Before Arrival
If a direct reservation is cancelled between 14 and 29 days before the scheduled check-in date, 50% of the accommodation amount is refundable.
The remaining 50% is retained due to the accommodation having been reserved and unavailable for other bookings.
Non-refundable payment-processing, banking or transaction fees may also be deducted where applicable.
4. Cancellation Less Than 14 Days Before Arrival
If a direct reservation is cancelled less than 14 days before the scheduled check-in date, the accommodation amount is non-refundable.
Any taxes or mandatory charges that are legally required to be refunded will be handled in accordance with applicable law.
5. Non-Refundable Reservations and Special Rates
Certain reservations, promotional offers, holiday rates or other special offers may be designated as non-refundable or may have different cancellation conditions.
Where different conditions apply, they will be clearly communicated to the guest before payment and/or stated in the booking confirmation or invoice.
The conditions applicable to the individual reservation will prevail over the standard cancellation periods above.
6. No-Show
If the guest does not arrive on the scheduled check-in date and has not cancelled the reservation in advance, the reservation will be considered a no-show.
In the event of a no-show:
- the reservation is non-refundable;
- no refund will be provided for unused nights; and
- MYDRAPART may release the accommodation after the scheduled arrival date.
7. Early Departure and Unused Nights
If a guest chooses to leave the accommodation before the scheduled check-out date, no refund will normally be provided for unused nights.
This includes early departures resulting from changes in travel plans, personal circumstances, flight changes, illness or other circumstances not caused by MYDRAPART.
This does not affect any rights the guest may have where MYDRAPART is legally responsible for failure to provide the booked accommodation or service.
8. Changes to Reservation Dates
Requests to change reservation dates are subject to availability and are not guaranteed.
Any approved change may result in a price adjustment if the new dates have different accommodation rates, minimum-stay requirements or seasonal pricing.
A request to change dates does not automatically constitute a cancellation. MYDRAPART will confirm in writing whether the requested change has been accepted.
9. Refunds
Where a refund is approved, it will normally be returned using the original payment method, where technically possible.
Approved refunds are generally initiated by MYDRAPART within 5–10 business days.
The time required for the funds to appear in the guest’s account may vary depending on the bank, card issuer or payment provider.
MYDRAPART is not responsible for additional processing time imposed by third-party financial institutions.
10. Payment Processing and Transaction Fees
Payment processors, banks and other financial institutions may charge transaction or processing fees.
Where such fees have already been charged to MYDRAPART and are not returned by the relevant payment provider, they may be non-refundable, to the extent permitted by applicable law.
Any applicable deductions will be clearly reflected in the refund calculation.
11. Taxes
Taxes are handled in accordance with applicable Dominican Republic tax requirements.
Where a tax has already become payable or non-refundable under applicable law, it may not form part of the refundable amount.
Where applicable law requires a tax to be returned following cancellation, MYDRAPART will process the corresponding refund.
12. Third-Party Booking Platforms
Reservations made through third-party platforms, including Airbnb, Booking.com and VRBO, are subject to the cancellation policy and payment conditions displayed by that platform for the specific reservation.
Where a platform’s cancellation conditions differ from this policy, the conditions shown on the booking platform at the time of reservation prevail.
Refunds for such reservations may also be processed directly by the relevant platform.
Guests should submit cancellation requests for platform reservations through the platform through which the booking was originally made.
13. Circumstances Outside Our Control
Events outside MYDRAPART’s reasonable control may include circumstances such as severe weather, transportation disruption, flight cancellation, government measures, utility or infrastructure failures, or other extraordinary events.
Refund eligibility in such circumstances will depend on the individual reservation, applicable law, the booking channel and whether MYDRAPART remains able to provide the booked accommodation.
Guests are strongly encouraged to obtain appropriate travel insurance covering cancellation, interruption, medical emergencies and other unforeseen travel circumstances.
14. Cancellation by MYDRAPART
In the exceptional event that MYDRAPART is unable to provide the confirmed accommodation, we will contact the guest as soon as reasonably possible.
Depending on the circumstances, MYDRAPART may offer:
- suitable alternative accommodation, subject to availability; or
- a refund of amounts paid for accommodation or services that MYDRAPART is unable to provide.
Any alternative arrangement will be communicated directly to the guest.
15. Chargebacks and Payment Disputes
If a guest believes there is an issue with a payment, cancellation or refund, we encourage the guest to contact MYDRAPART first so that the matter can be reviewed and, where possible, resolved promptly.
Guests may contact us at:
MYDRAPART may provide relevant reservation confirmations, invoices, payment records, correspondence and other supporting documentation to banks or payment processors when responding to a payment dispute or chargeback.
Nothing in this section limits any rights available to the guest under applicable law or the rules of the relevant payment provider.
16. How to Cancel a Direct Reservation
To request cancellation of a direct reservation, please contact MYDRAPART using the contact details provided in your reservation confirmation or by email:
Please include:
- the name used for the reservation;
- the apartment or property name;
- check-in and check-out dates; and
- the reservation number, if available.
The cancellation date is the date on which MYDRAPART receives the cancellation request.
We will confirm the cancellation and any applicable refund in writing.
17. Changes to This Policy
MYDRAPART S.R.L. may update this Cancellation & Refund Policy from time to time.
Unless otherwise required by applicable law, the cancellation conditions applicable to a reservation are those communicated and accepted at the time the reservation is confirmed.
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Company Information
MYDRAPART S.R.L.
RNC: 1-33-53055-4
Registered address:
Italia Plaza, Plaza Punta Cana 15
Bávaro Tourist Area
Salvaleón de Higüey, La Altagracia 23000
Dominican Republic
Email: office@mydrapart.com
Website: www.mydrapart.com
