Privacy Policy

Last updated: September 2026

This Privacy Policy explains how MYDRAPART S.R.L. (“MYDRAPART”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit www.mydrapart.com, contact us, make a direct reservation or use our accommodation-related services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

MYDRAPART S.R.L. is a property management and short-term vacation rental services company operating in the Dominican Republic.

Company: MYDRAPART S.R.L.
RNC: 1-33-53055-4
Registered address: Italia Plaza, Plaza Punta Cana 15, Bávaro Tourist Area, Salvaleón de Higüey, La Altagracia 23000, Dominican Republic
Email: office@mydrapart.com
Website: www.mydrapart.com

For questions regarding this Privacy Policy or the processing of your personal information, please contact us at the email address above.

2. Information We May Collect

Depending on how you interact with MYDRAPART, we may collect information such as:

• your first and last name;
• email address;
• telephone or WhatsApp number;
• billing or residential address where required;
• reservation and accommodation details;
• check-in and check-out dates;
• number of guests and information necessary to organize the stay;
• payment and transaction information;
• communications with our team;
• special requests or information you voluntarily provide in connection with your reservation;
• technical information relating to your use of our website, such as IP address, browser type, device information and website activity, where collected through our website or service providers.

We only request information that is reasonably necessary for the relevant purpose.

3. Reservation and Guest Information

When you make a direct reservation with MYDRAPART, we may collect and process information necessary to:

• prepare and confirm your reservation;
• identify the guest responsible for the booking;
• process or verify payments;
• communicate before, during and after the stay;
• provide check-in and accommodation information;
• coordinate requested services;
• issue invoices or payment confirmations;
• comply with accounting, tax, legal or regulatory requirements;
• prevent fraud, misuse or unauthorized transactions; and
• handle cancellations, refunds, complaints or payment disputes.

Certain information may be required in order for us to provide the requested accommodation or service.

4. How We Use Personal Information

We may use personal information to:

• respond to enquiries;
• check accommodation availability;
• process and manage reservations;
• provide accommodation and property-related services;
• communicate important information concerning a stay;
• process and reconcile payments;
• provide customer support;
• maintain business and accounting records;
• improve our website and services;
• maintain the security of our website and business systems;
• prevent and investigate fraud or suspicious activity;
• establish, exercise or defend legal claims;
• comply with applicable laws and legitimate requests from competent authorities; and
• send marketing communications where permitted and appropriate.

We do not sell guest personal information.

5. Payments

Payments may be processed using third-party payment providers or financial institutions, including services such as PayPal, CardNET, banks or other payment providers offered at the time of reservation.

When you make a payment through a third-party provider, that provider may collect and process payment information according to its own privacy policy and terms.

MYDRAPART does not need to receive or store your complete payment-card details when payment information is entered directly into a third-party payment provider’s secure system.

We may nevertheless receive and retain transaction-related information such as:

• payer name;
• transaction amount;
• currency;
• transaction date;
• payment status;
• transaction or reference number; and
• information necessary to reconcile the payment with the reservation.

6. Third-Party Booking Platforms

MYDRAPART also manages reservations received through third-party booking platforms, which may include Airbnb, Booking.com and VRBO.

Where a reservation is made through a third-party platform, that platform processes personal information according to its own privacy policy.

The platform may provide MYDRAPART with information necessary to manage the reservation and provide the accommodation.

This Privacy Policy applies to MYDRAPART’s processing of information received from such platforms once that information is under our control.

7. Sharing Personal Information

We may share personal information when reasonably necessary with third parties involved in providing or supporting our services, including:

• payment processors and financial institutions;
• booking and reservation platforms;
• property owners where necessary for management of the relevant accommodation;
• property management and operational personnel;
• cleaning, maintenance and technical service providers;
• IT, website, hosting and software providers;
• accountants, lawyers and professional advisers;
• public authorities where disclosure is legally required; and
• other service providers necessary to administer a reservation or requested service.

We do not disclose personal information to third parties simply for them to sell unrelated products or services to our guests.

We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

8. International Processing

Some of the companies and technology providers used by MYDRAPART may process or store information outside the Dominican Republic.

For example, payment processors, booking platforms, hosting providers or software services may operate internationally.

Where information is transferred or processed internationally, we rely on the safeguards and contractual arrangements available through the relevant service providers and applicable legal requirements.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance and support integrations with third-party services.

Cookies may include:

Essential cookies — necessary for core website functionality.

Functional cookies — used to remember certain preferences or improve functionality.

Analytics cookies — where enabled, used to help us understand how visitors use the website.

Third-party cookies — may be placed by integrated services or external providers.

Where required, visitors may be given options to manage non-essential cookies through the website’s cookie settings.

You can also manage cookies through your browser settings.

10. Website Analytics and Third-Party Services

Our website may use third-party services for functionality, analytics, communications, maps, booking tools or other website features.

These providers may receive technical information when their services are used.

Their processing of information may also be governed by their respective privacy policies.

11. Communications

We may contact guests using the contact information provided in connection with an enquiry or reservation.

Operational communications may include:

• reservation confirmations;
• payment information;
• check-in instructions;
• important information about the accommodation;
• responses to questions;
• information relating to cancellations or changes; and
• communication necessary during or following a stay.

These service-related communications are separate from promotional marketing communications.

12. Marketing Communications

Where permitted, we may use contact information to communicate news, offers or information about MYDRAPART services.

Where consent is required, marketing communications will be sent on the basis of the appropriate consent.

Recipients may request to stop receiving marketing communications at any time by using an unsubscribe option where available or by contacting:

office@mydrapart.com

Stopping marketing communications does not prevent us from sending communications necessary to administer an existing reservation or transaction.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, accounting, tax, security and legal requirements.

Retention periods may vary depending on the type of information and the reason for processing it.

Certain transaction, invoice and accounting records may need to be retained for longer periods where required by applicable law.

14. Data Security

MYDRAPART takes reasonable administrative, organizational and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

However, no website, electronic communication or data-storage system can be guaranteed to be completely secure.

Guests should therefore also take reasonable precautions when communicating sensitive information electronically.

15. Your Privacy Rights

Depending on applicable law and your location, you may have rights concerning your personal information, which may include the right to:

• request information about personal data we hold about you;
• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion where legally applicable;
• object to or request restriction of certain processing where applicable;
• withdraw consent where processing is based on consent; and
• request information concerning how your personal information is processed.

These rights may be subject to legal exceptions, including requirements to retain certain transaction, accounting or legal records.

To submit a privacy request, contact:

office@mydrapart.com

We may need to verify your identity before processing certain requests.

16. Children’s Privacy

Our accommodation services may be used by families travelling with children. However, our website and direct reservation services are intended to be used by adults who are legally able to make a reservation.

We do not knowingly seek to collect personal information directly from children for independent marketing purposes.

Where information concerning a minor is reasonably necessary for a family reservation, it should be provided by the parent, guardian or responsible adult where appropriate.

17. Fraud Prevention and Payment Disputes

We may process and retain relevant reservation, payment and communication records for the purposes of fraud prevention, transaction verification and resolving payment disputes.

Where a transaction is disputed, we may provide relevant information to the payment processor, bank, card issuer or other organization handling the dispute.

Such information may include reservation confirmations, invoices, transaction records, correspondence and evidence relating to the accommodation or services booked.

18. Legal Requirements

We may disclose personal information where reasonably necessary to:

• comply with applicable law;
• comply with a lawful request from a competent authority;
• enforce our agreements or policies;
• protect the rights, property or safety of MYDRAPART, our guests or others; or
• establish, exercise or defend legal claims.

19. External Websites

Our website may contain links to websites or services operated by third parties.

MYDRAPART is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing the privacy policy of any external service before providing personal information to it.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices or legal requirements.

The latest version will be published on this page together with its updated revision date.

21. Contact Us

For questions regarding this Privacy Policy or requests concerning your personal information, please contact:

MYDRAPART S.R.L.
RNC: 1-33-53055-4

Registered address:
Italia Plaza, Plaza Punta Cana 15
Bávaro Tourist Area
Salvaleón de Higüey, La Altagracia 23000
Dominican Republic

Email: office@mydrapart.com
Website: www.mydrapart.com